General
What is Cleaning2U? ⌄
Cleaning2U is a hub that connects customers with multiple service departments (like Cleaning2U and IT2U).
Each department publishes its own service details and pricing, while Cleaning2U provides a consistent booking and quality experience.
Which services are available right now? ⌄
We launch departments step-by-step. Visit the Services page to see what’s live today and what’s coming soon.
Do you operate only in Melbourne? ⌄
We are Melbourne-first. Coverage can vary by department and provider availability.
If your area isn’t supported yet, you can still submit a request and we’ll guide you to the closest option.
Booking
How do I book a service? ⌄
Choose a department, submit a few details (like suburb/postcode and what you need), and a provider will contact you to confirm the job and finalize the booking.
What information do you need from me? ⌄
Usually: your name, contact number, location (address/suburb), and job details.
Each department may ask a few extra questions so the provider can price and deliver accurately.
What happens after I submit a request? ⌄
Your request is routed to the right department/provider.
A provider contacts you to confirm details, clarify any special requirements, and agree on timing and pricing.
Pricing & transparency
What does “transparent pricing” mean? ⌄
It means pricing rules and inclusions are explained clearly on the website (per department).
We aim to avoid hidden fees and surprise add-ons — and keep communication clear before work begins.
Where do I see exact prices? ⌄
Exact pricing is service-specific, so each department provides its own pricing details.
Do you have hidden fees? ⌄
We work hard to avoid hidden fees. If scope changes (extra tasks, added rooms, special requests), it should be explained clearly and agreed before proceeding.
Quality & feedback
How do you monitor service quality? ⌄
We collect customer feedback after services.
If something isn’t right, we follow up to understand details and work toward a fair resolution.
Do customers earn points for feedback? ⌄
Yes. Customers earn points for providing feedback after each service.
This helps us improve quality and rewards customers for helping the community.
Do providers submit service details too? ⌄
Providers may be required to submit key service details (scope delivered, completion notes, and agreed changes).
This supports transparency and helps resolve issues faster if questions arise.
Privacy & support
How do you handle my personal information? ⌄
We use your details to process your request and connect you with a provider.
For more information, please read our Privacy page.
How can I contact you? ⌄
Use the website contact options, or visit the relevant department page for service-specific support.